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Screenshot of payments portal We use Stripe as our payment provider, leveraging their Global Payouts functionality. We provide you with a page where your users can:
  1. View their rewards balance
  2. Link a UK bank account
  3. Withdraw earned rewards to their bank
The URL for this page is generated via our API and secured with a JWT token. Availability: UK only (GB bank accounts, GBP currency)

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Requirements

A user email is required to process payments through our provider, Stripe. We also send payment-failure notifications and, if enabled, two-factor authentication codes to this address. The right place to supply the email depends on how you’re integrated with us — check the integration guide for the product you’re using (Smart Charging, Flex Lite, VPP, etc.) for the field to set when you create or onboard the user.

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High-level flow

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Environments

EnvironmentPayments PortalAPIUse Case
Sandboxpayment-sandbox.axle.energyapi-sandbox.axle.energyDevelopment and testing
Productionpayments.axle.energyapi.axle.energyLive users
Use the Sandbox environment for all development and testing. When you’re ready to go live, switch to Production.

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Security considerations

  • JWT tokens expire after 60 minutes (payment failure emails use 48-hour tokens)
  • Generating URLs requires an organisational bearer token
  • Two-factor authentication can be enforced via the enforce_two_factor_auth parameter (email verification only) — it gates the bank-account linking flow, not balance or transaction-history views
  • Bank account details are validated via Confirmation of Payee (CoP) before any withdrawal is processed
  • A URL is valid for the full 60 minutes and can be reused within that window; there is no persistent session beyond the token. We recommend generating a fresh URL on each page entry to avoid presenting an already-expiring token to the user

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Support

For integration support, contact: support@axle.energy